Refund policy

Last updated: July 24, 2026

At Revital Capilar we want you to shop with full confidence. This policy applies to all orders, regardless of destination country, and does not replace or limit any mandatory consumer rights granted to you by the law of your country of residence — those rights always take precedence. See Section 8 below for the main ones.

1. General voluntary return window: 30 days

You have 30 calendar days from the date you receive your order to request a return for change of mind.

Note: this 30-day window is a benefit we offer voluntarily, in addition to any legal minimum rights you may have under your country's law (see Section 8). It does not replace them.

2. Conditions for a valid return

  • The item must be in the same condition you received it.
  • Unworn, unused, and with the original tags attached.
  • In its original packaging.
  • You must provide the receipt or proof of purchase.

3. How to start a return

Email us at revitalcapilar7@gmail.com with your order number and the reason for the return.

Items sent back without a prior return request will not be accepted. Once your request is approved, we will send you a shipping label and instructions on where and how to send your package.

We'll send you the return address along with the shipping label once your request is approved.

For any questions about your return, you can also reach us at revitalcapilar7@gmail.com.

4. Defective, damaged, or incorrect items (legal warranty)

Please inspect your order upon receipt. If an item arrives defective, damaged, or different from what you ordered, contact us as soon as possible with photos of the product and packaging so we can evaluate the case.

Unlike a change-of-mind return, this is your legal warranty right for defects, which is not limited to 30 days and does not require the item to be unused — it applies for as long as the defect is attributable to the product rather than misuse. Depending on the case, we will offer repair, replacement, or refund at no cost to you.

5. Exceptions / items not eligible for voluntary return

We cannot accept change-of-mind returns for:

  • Perishable goods (food, flowers, plants).
  • Custom or made-to-order products.
  • Personal care items once opened, for hygiene reasons.
  • Hazardous materials, flammable liquids, or gases.

Important: these exceptions apply only to voluntary change-of-mind returns. If any of these items arrives defective or damaged, the warranty right described in Section 4 always applies — no country allows this right to be excluded by contract.

We also do not accept voluntary returns on sale items. (As above: this does not apply if the item arrives defective — in several countries, including Australia, it is unlawful to advertise "no returns" on sale items when the issue is a defect.)

6. Exchanges

The fastest way to exchange an item is to return the one you have, and once the return is approved, place a separate order for the new item.

7. Refunds

We will notify you once we've received and inspected your return, letting you know if it was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note your bank or card issuer may take a little longer to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at revitalcapilar7@gmail.com.

8. Rights by country (international framework)

Nothing in this policy limits the mandatory rights granted to you as a consumer under the law of your country of residence. If there is a conflict between this policy and local law, the provision most favorable to you prevails.

Colombia (Law 1480 of 2011 — Consumer Statute) If you purchased remotely (online, phone, catalog), you have a right of withdrawal ("derecho de retracto") within 5 business days of delivery, with no need to justify the reason; the refund must be issued within a maximum of 30 calendar days from when you exercise this right. This right is separate from the legal warranty for defects, which lasts longer (generally more than 30 days) and applies when the product fails or is unfit for its purpose.

European Union — 14-day cooling-off period If your order ships to the EU, you have the right to cancel or return your purchase within 14 calendar days of receipt, for any reason (Directive 2011/83/EU). The item must be returned unused, with tags, and in its original packaging.

United Kingdom — 14 + 14 days Under the Consumer Contracts Regulations 2013, you have 14 days from receipt to notify us that you wish to cancel your order, and a further 14 days from that notice to return the item. If the product arrives defective or not as described, you also have the right to a free return and refund within 30 days under the Consumer Rights Act 2015.

Australia — Consumer guarantees (ACL) Consumer guarantees under the Australian Consumer Law cannot be excluded or limited by this policy. If there is a major failure or defect, you are entitled to choose between a refund, replacement, or repair, regardless of the timeframes described here. The 30-day window in this policy applies only to voluntary change-of-mind returns.

Brazil — Right of withdrawal (Art. 49 CDC) If you purchased outside of a physical store (online, phone, catalog), you have the right to withdraw from the purchase within 7 calendar days of receipt, with no need to justify the reason, with a full refund of the amount paid.

Other countries If you reside in a country not listed above, this 30-day policy applies as a baseline, without prejudice to any additional consumer protection rights granted by local law that cannot be waived by contract (for example, in the United States some states require the return policy to be clearly displayed before purchase if you don't offer a full refund; some Canadian provinces have similar disclosure requirements).

9. Contact

For any questions about returns, exchanges, or this policy, email us at revitalcapilar7@gmail.com.