Política de envío

Last updated: July 24, 2026

1. Processing time

Please allow 1–3 business days for your order to be processed and shipped. Processing time does not include weekends or public holidays, and may occasionally be longer during high-demand periods (sales, holidays) — if that happens, we will let you know.

2. Delivery window

Once shipped, the estimated arrival time is 7–12 business days, depending on your location. This is an estimate provided by our shipping carriers and is not guaranteed; actual delivery times can vary due to customs processing, local carrier conditions, or events outside our control.

Total estimated time from order to delivery: approximately 8–15 business days (processing + transit).

3. Shipping rates

Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected. Any applicable shipping charges will be shown before you complete your purchase.

4. Customs, duties, and import taxes

For international orders, your shipment may be subject to customs fees, import duties, or taxes charged by your country once it reaches its destination. These charges are the customer's responsibility and are not included in the item price or shipping cost we charge. We recommend checking with your local customs office for more information before placing an order, since we cannot predict what these charges may be.

5. Order tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

6. Incorrect shipping information

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at revitalcapilar7@gmail.com and we'll do our best to correct it before the order ships.

7. Lost, delayed, or damaged shipments

If your order hasn't arrived within the estimated delivery window, or arrives damaged, contact us at revitalcapilar7@gmail.com with your order number so we can look into it with the carrier and find a solution — replacement, refund, or another remedy depending on the situation.

8. Delivery and risk of loss by region

Nothing in this policy limits the mandatory rights granted to you under the law of your country of residence.

United States and most other countries Once a package is handed to the shipping carrier, responsibility for it generally transfers to the carrier; we will still help you resolve lost or damaged shipment claims as described in Section 7.

European Union and United Kingdom Under the EU Consumer Rights Directive (2011/83/EU) and the equivalent UK regulations, risk of loss or damage passes to you only once you (or someone you've designated) physically receive the goods — not when we hand the package to the carrier. If a package is lost or damaged in transit before it reaches you, that is our responsibility to resolve, not yours. In the absence of an agreed delivery date, goods must be delivered without undue delay and no later than 30 days after the order is placed; if we fail to do so, you may be entitled to cancel the order.

Colombia Under Law 1480 of 2011 (Consumer Statute), you are entitled to be informed of the estimated delivery time before completing your purchase, which is reflected in Sections 1 and 2 above.

9. Contact

Questions about your shipment or this policy? Email us at revitalcapilar7@gmail.com.